LEGAL • REFUND POLICY

Refund Policy

Last Updated: September 29, 2026 • Effective Date: September 29, 2026

14-Day 100% Money-Back Guarantee

We want you to be completely confident in choosing Clipmory. If the software does not work properly on your Mac, fails to meet your workflow requirements, or if you simply change your mind, we will issue a full refund within 14 days of your purchase. No complicated hoops or stressful interrogations.

1. Overview & Customer Promise

Clipmory is developed by independent software craftsmen dedicated to building the most reliable, privacy-first clipboard manager for macOS. Because we stand behind the quality of our product, all direct purchases of Clipmory are covered by this Refund Policy.

If you are not satisfied with your purchase for any reason, you are entitled to a complete refund of the purchase price, provided your request is submitted within 14 calendar days from the date of payment.

2. 7-Day Unrestricted Free Trial

We believe in "try before you buy." To help you ensure Clipmory fits your workflow before spending any money:

  • Clipmory comes with a 7-day free trial with full, unrestricted access to every feature.
  • No credit card or payment information is required to download or run the free trial.
  • You will never be billed automatically or surprised by hidden recurring charges when your trial period ends.

3. Eligibility Criteria

To receive a full refund under our 14-day guarantee, your purchase must meet the following simple criteria:

  1. 14-Day Window: Your refund request must be sent within 14 calendar days of the original transaction date.
  2. Direct Purchase: The license must have been purchased directly through our official checkout at clipmory.app (processed by our Merchant of Record, Creem).
  3. Proof of Purchase: You must provide the order number, license key, or the email address used during checkout so we can locate your transaction.

We do not require you to provide a lengthy explanation, though any feedback you choose to share helps us make Clipmory better for everyone.

4. What Qualifies for a Refund

We honor refund requests under a wide variety of circumstances, including but not limited to:

  • Technical Incompatibility: Clipmory does not run correctly on your specific macOS configuration, hardware, or third-party software environment.
  • Missing Workflow Needs: Clipmory does not support a specific format or feature essential to your daily routine.
  • Accidental Duplicate Orders: You accidentally submitted payment multiple times or purchased an unintended quantity.
  • Change of Mind: You decided you no longer need a dedicated clipboard manager or preferred a different tool.

5. How to Request a Refund

Requesting a refund takes less than a minute. You can use either of the following methods:

Option A: Email Us Directly

Send an email to hello@clipmory.app with the subject line Refund Request: [Your Order Number].

Option B: Use the Support Form

Visit our Contact Support page, select "Refund Request" in the topic dropdown, and submit your order details.

What to include in your message:

  • Your Order Number (found in your Creem email receipt) or your License Key.
  • The email address entered at checkout.
  • (Optional) A quick note about why Clipmory wasn't right for you.

6. Processing Time & Payout Timelines

Once we receive your refund request:

  1. Review & Approval: Our team reviews and initiates the refund within 24 to 48 hours (often much sooner on business days).
  2. Payment Provider Processing: Your refund is initiated via our Merchant of Record, Creem, back to your original payment method.
  3. Posting to Your Account: Depending on your bank or card issuer, the credited funds will typically appear in your account within 3 to 10 business days.
Payment Method Provider Hand-off Estimated Bank Posting Time
Credit / Debit Card (Visa, Mastercard, Amex) Instant upon approval 3–7 business days (varies by bank)
Apple Pay / Google Pay Instant upon approval 1–5 business days
PayPal Instant upon approval 1–2 business days (or instant to PayPal balance)

Note: 100% of the purchase amount, including any sales tax or VAT collected at checkout, is refunded in full.

7. Effect of a Refund on Your License

When a refund is completed:

  • Your Clipmory license key will be permanently deactivated in our licensing system.
  • Any active installations of Clipmory activated using that key will revert to an unlicensed status and cease functioning.
  • Any local clipboard history already stored in your Mac's private database will remain strictly on your Mac; we have no ability or desire to access your local data. You can delete or clear your history at any time through the app's settings or by removing the application bundle.

8. Chargebacks & Payment Disputes

We take pride in our rapid customer support and generous guarantee. If you encounter any issue with your transaction, we strongly encourage you to contact us first at hello@clipmory.app rather than opening a bank dispute or chargeback.

Credit card chargebacks can take 60 to 90 days to resolve through banking networks, whereas we can review, approve, and initiate your refund directly within hours.

9. Merchant of Record

Our order processing and checkout services are operated by Creem (creem.io) as our Merchant of Record. Creem is the party that processes your payment, issues invoices, collects relevant local taxes (VAT, GST, sales tax), and issues the official refund payout to your account.

10. Questions & Support

If you have questions regarding this Refund Policy or need assistance with an existing order, please reach out to our team:

Email: hello@clipmory.app
Support Center: https://clipmory.app/support/
Terms of Service: https://clipmory.app/terms/